Covid-19 - When We Open And What To Expect From Your Visit

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We look forward to welcoming you for Fairlawns Spa Treatments from Monday 27th July and Spa Days from 14th September.

Please book treatments in advance of your visit as at this delicate time we will be planning the team based on secured bookings in the diary.

To book: Spa treatments: https://fairlawns.spabooker.travel/treatments

Spa days: https://fairlawns.spabooker.travel/spa-days

E: spa@fairlawns.co.uk

T: 01922 450707 (please do leave a message if we are in treatments)

We ask guests to book and prepay online prior to your visit to minimise contact points.

If you need to postpone your booking, don’t worry, please reschedule your appointment at least 24 hours in advanced if you cannot attend, feel unwell or display any symptoms of Covid-19.

Please understand that this is a challenging time for any business and we really appreciate your communication as soon as possible to help us plan your visit and our team.

Relax, Pamper, Enjoy

We can assure you all measures are in place to offer a safe environment to both you and our team.

• Fairlawns Hotel & Spa Covid risk assessment in place audited by an external health and safety body.

• All the team have completed

o Flow training covering Covid 19: Staying Safe, Cleaning and Hygiene

o Barbicide Covid-19 Qualification in infection control.

o A daily health declaration and temperature check on arrival

• Fairlawns team will be wearing PPE including gloves, mask and/or visor and disposable apron to perform your treatment. This is for your safety and that of your therapist.

• Protective screen are in place at reception deception desks.

• Enhanced cleaning regimes throughout the spa and in treatment rooms between appointments, sanitiser available at entry and desk points, laundry programmes meet thermal disinfection standards.

• Additional items such as blankets and magazines are unavailable in communal areas, magazines can be accessed on your own mobile devices at fairlawns.media

A safe environment

Your visit - Spa Treatments

We are staggering arrival times, please arrive a maximum of 10 minutes prior to your appointment time, if you are early we may have to ask you to return as we are limiting guests in our waiting areas. Following your appointment we will offer a drink and you can relax for up to 20 minutes, if you wish to stay longer you are welcome to visit the Fairlawns Bar & Lounge.

If you are late for your appointment, please note we will have to reduce your appointment time as the diary has been managed to include increased sanitation.

Please follow social distancing guidelines on arriving and departing the spa, your therapist will talk you through the procedures for your treatment as these will vary.

On arrival you will be required to sign a health declaration confirming you have had no symptoms of Covid 19 within the last 14 days have your temperature checked.

On entry to the spa we will ask you to use gel sanitiser, when arriving and leaving the treatment room you will be asked to wash your hands if appropriate.

As always we use fresh couch coverings and rooms are thoroughly sanitised between each treatment.

We ask that you wear a mask during most of our treatment, you may be more comfortable wearing your own should you not have a mask we can supply one for you.

Ideally please do not bring any excess belongings such as coats into the spa with you. Please bring your own bag to store the items you may need to remove for the treatment, alternatively we can provide a complimentary disposable bag if required - or a reusable bag if you prefer at an additional charge.

If you or anyone in your home presents with any covid-19 symptoms within 14 days of your booking please follow UK government guidelines and inform us as soon as possible.

Your visit - Spa Days

Whilst the above procedures will be in place for spa days full information will be updated early September and all bookings provided with the latest information.

We assure you all up to date guidelines will be followed - however currently please note changes will apply to food service (buffet to be served to you or individual breakfast/lunch and afternoon selections ordered), some facilities such as saunas and steam rooms may be limited, some treatment services may be limited.

Thank you for your patience and understanding whilst policies are evolved to ensure guests safety and enjoyment.

Please don’t hesitate to contact us in advance with any queries.