Medical Advice
Certain medical conditions may preclude you from having some treatments and all treatments are carried out subject to completion of a medical questionnaire. Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking, and undertake all heat experiences or treatments at their own risk.
Cancellations
We understand that on occasion a cancellation may need to be made and if this is required we operate the following policy. Individual Treatments: Appointments cancelled less than 48 hours in advance of treatment times are charged at full price. Spa Days and Stays: We require 14 day's notice, subject to which guests will be offered the opportunity to rearrange their day or receive a refund less an administration fee. In the event of a cancellation within 14 days, Spa Days or Stays are non-refundable. At any point we as a business reserve the right to amend or cancel a reservation due to unforseen circumstances.