Terms & Conditions

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Spa Information and Booking


Booking a Spa Treatment

We strongly recommend booking well in advance of your visit, especially if visiting on weekends or special occasions (advance payment is taken if visiting at these times) t: 01922 450707 or e: spa@fairlawns.co.uk

Please note you will not have access to the facilities if you are visiting just for treatments and our minimum age for all guests for all treatments is 16 years old.

Booking a Spa Day or Spa Stay

We strongly recommend booking well in advance of your visit, especially if visiting on weekends or special occasions.

Full payment is required at time of booking; we also recommend pre-booking treatments as we cannot guarantee availability on the day. Our minimum age for guests for spa days and spa stays is 16 years old.

Medical Advice

Certain medical conditions may preclude you from having some treatments and all treatments are carried out subject to completion of a medical questionnaire.

Guests with heart conditions, high/low blood pressure, circulatory disorders, epilepsy, arthritis/rheumatism, diabetes, pregnancy, allergies, recent surgery, cancer (within the last 5 years) should consult their doctor prior to booking, and undertake all heat experiences or treatments at their own risk.

Cancellations

We understand that on occasion a cancellation may need to be made and if this is required we operate the following policy.

Individual Treatments:

Appointments cancelled less than 48 hours in advance of treatment times are charged at full price.

Spa Days and Stays:

We require 14 day's notice, subject to which guests will be offered the opportunity to rearrange their day or receive a refund less an administration fee.

In the event of a cancellation within 14 days, Spa Days or Stays are non-refundable. At any point we as a business reserve the right to amend or cancel a reservation due to unforeseen circumstances.